Vista Community Clinic is a private, non-profit, multi-specialty outpatient clinic providing care in a comprehensive, high quality setting. Located in San Diego, Orange and Riverside counties, we work to advance community health and hope by providing access to premier health services. We are looking for dedicated, motivated, enthusiastic team players who want to make a difference in the community. Our competitive compensation and benefits program includes health, dental, vision, company-paid life, flexible spending accounts and a 403(B) plan, for eligible employees. VCC is an equal opportunity employer.

Coordinate call center operators to ensure compliance with training and policies and procedures including those of Artera. Train new operators and support experienced operators to improve performance. Create educational materials, conduct training, identify skill gaps and ensure staff members respond in a professional and timely manner. Provide monthly trainings to any VCC employees.

Essential Job Functions

• Develop Artera call center educational materials, such as digital presentation, how-to manuals and instructional videos
• Supervision of real time status of channels and messages
• Staffing logs and skypes, scheduling to demand
• Attend new trainings provided by Artera
• Monitor department/site response on mentions and opened channels
• Attend Artera meetings and provide updates as needed
• Identify urgent alerts and response time
• Monitoring of opened messages
• Monitoring of pending tagged messages to call center
• Monitoring of rescheduling workgroup[Attend Artera trainings and promote growth within department by sharing new procedures
• Ability to send broadcast when needed
• Any other Artera duty which may become implemented
• Prepare manuals and workflows regarding scheduling techniques and appropriate operator conduct via Artera
• Schedule and conduct training sessions on various call center topics to prepare and support new employees
• Create and provide training on new and updated call center procedures to improve performance

Minimum

• High School graduate or equivalent
• Minimum three years call center or medical office experience
• Bilingual English/Spanish

Required Skill/Knowledge/Abilities

• Typing/data entry proficiency minimum 50 wpm
• Proficient in Microsoft Word, Excel and PowerPoint
• Excellent organizational skills and attention to detail
• Thorough knowledge of correct English grammar, spelling and punctuation